Knowledge Base
Your AI Knows Your Business. Automatically.
Nevind AI crawls your website, imports your Google Maps listing, and processes uploaded documents to build a real-time knowledge base — so the AI always has the right answer.
204
Total Chunks
4
Sources
94%
Call Coverage
Knowledge sources
Website
yourbusiness.com
142 chunks
Google Maps
Google Business Profile
38 chunks
Service Menu
services-2024.pdf
—
FAQ Document
faqs.txt
24 chunks
Last full sync
2 days ago · All sources
An AI receptionist is only as good as what it knows. Nevind AI automatically builds and maintains a comprehensive knowledge base from your website, Google Maps listing, and any documents you upload. Every time a customer asks about your hours, services, pricing, or location — the AI answers correctly, instantly, and confidently.
Capabilities
Everything included
No add-ons. No hidden fees. All of the following are included the moment you subscribe.
Automatic Website Crawl
Nevind AI crawls your website automatically after setup and extracts all relevant business information — services, pricing, FAQs, hours, and more.
Google Maps Import
Your Google Business Profile is imported automatically — categories, hours, address, reviews summary, and attributes all become part of the AI's knowledge.
Manual Document Upload
Upload PDFs, Word documents, or plain text files — menus, service guides, policies — and they're indexed into the knowledge base instantly.
Semantic Search
The AI uses semantic search to find the most relevant answer from your knowledge base — not just keyword matching, but genuine understanding.
Real-time During Calls
Every time a customer asks a question during a call, the AI queries the knowledge base in real time and answers with accurate information.
One-click Re-sync
Updated your website or Google listing? Hit re-sync and the AI rebuilds its knowledge base in the background — no downtime, no manual editing.
Version Tracking
Every sync is versioned. You can see when the knowledge base was last updated and what changed.
Multi-source Merging
Information from your website, Google Maps, and uploaded documents is intelligently merged into a single, coherent knowledge base.
Summary Quality Monitoring
Your dashboard shows what percentage of calls resulted in a meaningful AI summary — a proxy for how well the AI is understanding and resolving enquiries.
Background Processing
The initial crawl and all re-syncs happen entirely in the background. Your AI stays live and answering calls throughout.
Used Across All Channels
The same knowledge base powers your voice receptionist and any future channels — consistent answers everywhere.
No Manual Maintenance
There's no database to maintain, no Q&A pairs to write. Nevind AI builds and updates the knowledge base automatically from your real business content.
How It Works
Simple by design
You enter your website URL and Google Maps listing
During business setup, you provide your website and optionally link your Google Business Profile.
Nevind AI crawls and imports everything
In the background, the AI visits your website, imports your Google listing, and extracts all relevant business information.
The knowledge base is built and indexed
Extracted content is processed, structured, and indexed so the AI can retrieve accurate answers in milliseconds during calls.
The AI answers every question accurately
From the first call onward, your AI receptionist draws from this knowledge base to answer customer questions with confidence.
One subscription. Every feature.
This feature is just one piece of the Nevind AI platform. When you subscribe, you get access to all five tools — no picking, no upselling, no limits.